FAQ

We accept all major payment methods including Visa, MasterCard, American Express, Apple Pay, Google Pay, Maestro, Shop Pay, Diners Club, and Discover. Shop confidently with the option that works best for you.

No—shipping is free across the United States. There are no hidden fees or surprise costs; the price you see at checkout is the price you pay.

Delivery takes about 6–10 business days total: 1–3 business days for processing and 5–7 business days for shipping.

Absolutely. All transactions are encrypted and processed through certified third-party processors that meet the highest industry standards. Your information is always safe with us.

You may request a return of your order within 30 days of receiving it. If the item is defective, damaged, or incorrect, we’ll cover the return costs. Refunds are processed within 7 business days after inspection.

No worries, report the issue as soon as possible after delivery with photos or video, and we will replace or refund the item based on your preference when possible.

Yes. All Novita Casa products come with a 2-year warranty covering manufacturing defects. If something goes wrong that isn’t caused by misuse or normal wear, we’ll replace or repair it.

We’re here to help. Reach us anytime via the contact information below:

Company Name: Novita Casa
Registered Address: 32 Kinburn Street, London, SE16 6DE, United Kingdom
Email: info@novitacasa.com
Phone: +1 317-930-4989
Company Number: OC458105

Opening Hours:

Mon–Fri 8:00 AM–5:00 PM ET
Sat 12:00 PM–5:00 PM ET
Sun Closed