Payment Policy

Last updated: October 06, 2025

1. Policy Overview

This Payment Policy outlines the terms, methods, and security procedures related to payments for products and services offered by Novita Casa via our website www.novitacasa.com. By placing an order with us, you agree to the payment terms described below.

2. Accepted Payment Methods

We accept the following secure payment methods for purchases made on our website:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, Diners Club, Discover
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

Note: We do not accept cash, checks, money orders, or bank transfers for online orders.

3. Currency

  • All prices, invoices, and transactions are processed in U.S. Dollars (USD).
  • Prices shown include applicable U.S. sales tax where required by law.
  • Customers are responsible for any foreign exchange fees charged by their card issuer or payment provider.

4. Payment Terms

  • Full Payment Required: Payment is due at the time of purchase unless stated otherwise at checkout.
  • Order Confirmation: Orders are processed only after successful payment authorization and confirmation.
  • Failed Payments: If a payment fails, the order will not ship. You may reattempt payment with a valid method.

5. Payment Security

We follow industry best practices to safeguard your information.

  • Encryption: All transactions use SSL encryption.
  • Third-Party Processors: Payments are handled by certified providers (e.g., Stripe, PayPal, Shopify Payments) compliant with PCI DSS.
  • No Card Storage: Novita Casa does not store full card numbers on our servers.
  • Fraud Prevention: We may cancel orders or request verification if fraud or unauthorized activity is suspected.

6. Recovery Procedures

If a payment dispute arises or an invoice remains unpaid (where deferred terms were explicitly agreed), Novita Casa may:

  • Charge reasonable late fees or interest on overdue amounts as permitted by law.
  • Suspend or cancel pending orders until balances are cleared.
  • Use a licensed debt collection agency to recover unpaid amounts. Related collection costs may apply as permitted by law.

7. Changes to This Policy

  • Updates take effect immediately upon publication on our website.
  • Please review this Policy periodically to stay informed.
  • Continued use of our website after changes constitutes acceptance of the updated terms.

8. Questions About This Policy?

For payment-related questions, see our FAQ or contact our support team below.

9. Contact Information

Company name: Novita Casa
Registered office: 32 Kinburn Street, London, SE16 6DE, United Kingdom
Company number (UK): OC458105
Email: info@novitacasa.com
Phone: +1 317-930-4989 (Customer Support, ET)

Support hours:
Mon–Fri 8:00 AM–5:00 PM ET
Sat 12:00 PM–5:00 PM ET
Sun Closed